IT Outsourcing

More and more companies are looking to outsource all or a portion of their IT infrastructure due to cost, liability, and most importantly, efficiency. Outsourcing gives companies the ability to concentrate on their core business while RCM efficiently manages and supports their technology – both parties focusing on what they do best. 

RCM offers highly reliable and secure hardware, network, and facilities coupled with around-the-clock customer care. RCM hosts and manages our customers' hardware (at a data center or at customer’s site), operating system, hardware applications, and database. From data center facilities to networking to systems monitoring to security to support, RCM brings you reliable services focused on keeping you up and running.

RCM offers four (4) standard models of Outsourcing:
• Hosting
• Total Outsourcing (Implementation and Hosting)
• Remote Management
• Functional Support

Why Outsource?
In today's economic climate, businesses are finding it increasingly more difficult to contain costs while driving revenue. Day in and day out, executives are analyzing their enterprise trying to figure out areas where they can not only eliminate overhead but also more importantly - increase efficiency. These executives are discovering that Information Technology is an area where the company truly needs to excel. Elite enterprise software can be costly but is proven to grow businesses. The growing importance of software applications is the main competitive differentiator for businesses in the information economy. Utilizing the most powerful applications can give a business a distinct competitive advantage over their competition.

Operating and maintaining the latest software applications can be a monumental and costly task for companies. Studies have shown that initial and recurring costs of using applications can exceed $10K per user annually. This figure consists primarily of network and communications infrastructure, cost of personnel to maintain the applications and the on going support.

At a growing rate, more and more companies are turning to Applications Service Providers (ASP) to gain this advantage. The ASP market is rapidly growing - providing businesses the greatest ROI (Return on Investment) on their software investment. The ASP model is modular and allows for greater flexibility, enabling ASP's to service all sectors of business.

RCM is well positioned to offer superior services with a tight budget. RCM offers a Best Practices/Fast Forward implementation along with enhanced, value-added, hosting services, and support. RCM serves its customers as the first level-of-support and single point-of-contact for the management of applications, database, and hardware. The applications are pre-configured and pre-integrated, thereby drastically reducing the customers' time-to-market and cost. This eliminates the need for extensive System Integrator involvement as well as hardware investment. RCM also leverages traditional and emerging customer interaction channels to provide its customers with consistent, timely, and accurate cost-contained solutions.

RCM believes that software should be a service and passes the value on to the customer. The customer can then focus on their core business while RCM efficiently assists their IT - both parties focusing what they do best.

Hosting
RCM hosts and manages our customers' hardware, applications, and database. Hosting allows for the greatest cost savings to our customers as they do not need to make costly investments and can spread the reduced costs evenly over a period of time.

Hardware Application and Database Monitoring
To ensure stability with servers and databases as well as the applications that rely on them, we incorporate the following Management services:
• End-to-end application availability management
• Event monitoring and response
• Aggressive Service Level Agreement with guaranteed response time to issues
• Configuration administration
• Backup and recovery management
• Proactive bug tracking and patch application
• Performance monitoring and system tuning
• Space management and capacity planning
• Security assessment and review
• Monthly Availability Reports

Proactive Network and Server Monitoring
• Services and Support 24x7/365
• Live monitoring, management, and support from expert network technicians
• Constant checking of network and server availability
• Partner with a Fully staffed Network Operations Center (NOC)
• Network activity, applications, CPU, disk space, and memory monitored to ensure your site is always up and running

Maximum Data Center Security Measures
• Physical access control managed by armed security guards
• Single point-of-entry into data centers
• Electronic key card access as well as Biometric validation
• Locked cages, cabinets, and racks
• 24x7 video surveillance with archiving of tapes

Safe Environment
• Clean, secure, and easily-accessible geographical locations
• Insulation from major natural disasters
• Advanced environmental and climate controls against heat and humidity
• Highly sensitive smoke detection system

Disaster Prevention & Recovery
• Pre-action, dry pipe fire suppression systems
• Raised floor or overhead trellis wiring
• Static-free work areas for component assembly
• Daily incremental back-ups of all data contained within data centers
• Full weekly back-ups with monthly off-site storage in secure locations
• Convenient and fast access to backup tapes
• Data mirroring across duplicate storage systems in real time

Continuous Power
• Diverse power sources
• Redundant Uninterrupted Power Supply (UPS) for failures and power filtering
• Redundant diesel generators for alternate power supply

Application and Database Monitoring
To ensure stability with servers and databases as well as the applications that rely on them, we incorporate the following Management services:
•  End-to-end application availability management
•  Event monitoring and response
•  Live Toll Free support line
•  Aggressive Service Level Agreement with guaranteed response time
    to issues
•  Configuration administration
•  Backup and recovery management
•  Proactive bug tracking and patch application
•  Performance monitoring and system tuning
•  Space management and capacity planning
•  Security assessment and review
•  Monthly Availability Reports

Functional Support
RCM offers functional support to further enhance the user experience. RCM serves as the first level of support and single point of contact for all applications and database problems.