Technical Publication Services

Authoring

RCM Technologies (RCMT) is a leader in developing technical publications for the aerospace industry. RCMT has a staff of experienced professional technical writers fully trained to prepare organizational, intermediate, depot and CMM maintenance manuals.

Our technical publications professionals bring a wealth of experience authoring in a number of standardized formats, including S1000D.

Our staff includes subject matter experts, project managers, lead writers, writers, illustrators as well as QA experts. We can provide authoring services in any format, from WORD to FRAME to XML/SGML, published manuals, PDF, ETM/IETM, etc. Technical documentation development is our business.

Illustration

Our skilled technical illustrators are fully trained to create illustrations to support all types of technical documentation in any format. Our illustrators have years of experience developing illustrations from engineering drawings, sketches, CGMs, JPEGs and all computer-aided drawing (CAD) software. Through the use of standard workflow, quality initiatives, metrics and current software our accomplished illustrators can meet our customer’s expectations at the best value. Each year we produce thousands of graphics, including CGMs, SVGs, WebCGM2s, animations and 3D graphics. We can provide interactive schematics (known as point-to-point), and intelligent graphics that carry parts metadata through use of hotspotting tools or companion files.

Production

Our production staff is proficient in a variety of tools and can deliver documentation in any format.We work in a content management system (CMS) that allows us to maintain configuration control. We can work with your tools, identify alternate tools or work with you to develop new tools, templates and publishing modules. We work in a variety of formats, including WORD, FRAME and XML/SGML.

Project Management

RCMT assigns a project manager (PM) to every customer and is responsible for the success of the project. Your PM is experienced; he or she will be able to understand your requirements and develop a process within RCMT to provide you with the best value and mitigate the risk. RCMT is unique where each PM is trained in standard workflow, quality measurements, burn charts and status reports. Shortly after we start your project we will invite you in to do a Gemba walk so you understand and approve our standard workflow. Our PM will be the POC on all communications so information is transferred and clearly understood. We know future work is based on customer satisfaction, standard workflow and continuous process improvement.