• HELP DESK AND WORKFLOW MANAGEMENT APPLICATION BY RCM

    RCM offers a browser-based application that can facilitate any business process for tracking, coordination of effort, and approvals. This application features a configurable workflow engine to satisfy requirements for varied business processes. Workflow Manager automatically routes alerts to users or user groups at various stages of the process. The system also provides extensive reporting capabilities, including export to Excel.

    Here are some examples of how this application can serve you:

    • Self-Service Help Desk for Internal/External Users
    • Central Help Desk for Internal/external Users
    • Customer Requirements and Order Requests
    • Frequently Asked Questions
    • Knowledge Base Employee Suggestions
    • IT task management
      •     Level 1, level 2 support
      •     Application development and change requests
      •     Hardware requests
      •     Network changes and enhancements
    • Quality Assurance Management
    • Project collaboration.
    • Document management – including revision control