RCM manages all IT infrastructure functions, including:

Rollouts

Desktop / Laptop Upgrades and Builds
Router / Switch Upgrades
Office Moves
Project Management
Cutovers (telecom carrier’s system and software)
Mail system upgrades, migrations and mergers
Physical server conversions to a virtual infrastructure such as VMWare
Active Directory upgrades and consolidations

LAN Administration

Adding and Removing Users
User Password Management
PC Software Upgrade
Server Software Upgrade

Network Monitoring

24/7 Technical Support
Proactive Support

Help Desk

PC Support
Remote Access Support
Software Support

Disaster Recovery/High Availability

Server Backup and Recovery
Full HA Planning and Implementation

WAN Administration

Software Upgrades for Routers and Switches
Password Management

Security Administration

Password Maintenance and Control
Domain Model Server Maintenance and Support